This guide is a comprehensive resource for Opentalk Summit 2017, dedicated to celebrating the new era of customer heroes. It contains up-to-date information about the schedule, speakers, sessions, venue and sponsors.
Opentalk 17 is a revolutionary event designed to discuss and reshape current trends in customer communication. This year’s event brings together employees from different functions of customer experience who believe in real-time communication as the only way to provide superior customer experience.
Opentalk is designed to foster conversations among business leaders and contact center agents who find themselves managing evolving customer expectations. This year’s interactive show will focus on today’s most pressing customer service topics: the relationship between design and support, providing the best tools for the on-demand economy, using real-time analytics to improve communication and methods to make better use of intelligent technology.